![]() Shipping and handling fees are not refundable. You will be refunded the amount paid for returned products at the time of purchase. This may vary seasonally due to high volume periods. Return processing usually takes 5-10 business days after the receipt of your package. You may also return your product(s) at our Patricia Nash store in Knoxville, TN, with original proof of purchase. Once communication has been received requesting the return, we will provide a pre-paid UPS return label via email. If you need further assistance, please call 1-87 to speak with one of our customer service professionals or fill out the Contact Us section of the website. The quickest way to return an item purchased at or is via our automated return system: CLICK HERE Please note, defective or damaged footwear can only be returned if it is unworn. Unused merchandise (with tags attached) not accompanied by an original receipt may be returned for a credit for the value of the item’s current selling price. ![]() If within 60 days of purchase from you wish to return your unused merchandise, you may do so when accompanied by the original proof of purchase, with tags attached. We offer $5.00 flat rate returns on all domestic orders (plus applicable taxes). If you wish to return unused merchandise with tags attached, you may do so when accompanied by the original proof of purchase from Any Used or FINAL SALE itemsmay not be returned. We want you to be pleased with your Patricia Nash purchase. Note that there may be delays in returns at this time due to regulations put in place following COVID-19 restrictions. If you have any questions, please email or call us at 1-87. Applicable duties, taxes, tariffs and value-added taxes (VAT) will be assessed to the customer on delivery. The shipping rate will be calculated into your final order upon Checkout. For information on returns, please see the International portion of our Return Policy below. International orders will not be eligible for free shipping. Patricia Nash is very excited to share our products with our International customers located in Europe, Canada, Mexico, Hong Kong, Japan and Australia. You may observe a lag in tracking updates along your package’s journey.In some cases, we have seen packages not get scanned by a carrier for up to 10 days, even after they have been picked up from our facility.You may receive a tracking number while our team packs your order, however tracking numbers will not show activity until they are scanned by a carrier.Our team continues to rapidly fulfill orders and print shipping labels in hopes of getting your order to you as soon as possible.Shipping carriers across the country are experiencing high demand and delays.Orders below $50 will have a flat rate shipping fee of $5. The order subtotal will be before taxes, and after any coupons or discounts. ![]() ![]() We offer free UPS or USPS shipping on domestic orders with a subtotal of $50 or higher. In the midst of unprecedented nationwide shipping challenges, we wanted to share a little insight into our current shipping process and what we are doing to get your orders delivered to you as quickly as possible. We’ve always been dedicated to bringing you joy and keeping your trust. Holiday Shipping Deadline - Orders received by end of the day Friday, December 15 will be processed and arrive by Christmas.
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